Well, you’re probably right, I don’t know.
It’s probably complicated to compare. Other “classical” commercial vendors probably have sold more devices, so might have been informed of the issue from more customers (or hopefully would have found it before shipping the upgrade).
But don’t get me wrong: I know why I chose Turris, and these reasons are still there: free software, transparency, unrestricted capabilities including root rights (that certainly make support more complicated for Turris) etc.
In this particular case, we’ve been “saved” by the ability to rollback to previous Turris OS version, which is probably not a common feature.
However, I still believe there is room for improvement in their processes.
But, anyway, let’s focus on the good news: I’m so glad to finally be able to upgrade my Mox!