when the switch chip in the router stopped working and with it the lan ports, not even one year after buying it new, I opened a ticket #003854 in the support portal support.turris.cz. This has gone unacknowledged for one month though. Reading now related posts here in the forum it would seem to have happened to others too.
Is the support platform even alive and if so why there is such lack of responsiveness, does anyone know?
Whilst I was able to open another communication channel via the online platform the router was bought from the device has gone for repair for weeks without any information about the status of the repair or when a fully functioning device will be returned.
Of course hardware could fail, preferably it should not, but the lack of responsiveness from repair support is not understandable.