Question: How long it takes to get an aswer for a ticket?

Hello there:

I have a problem with my omnia and opened a ticket on August 26th, and I’m still waiting for an answer (5 days). It will be not so bad if my turris omnia is without internet access so I had to use the router provided by the ISP.

I understand the nature of the turris project, but if there are more products in the develop (mox) the support should improve.

Thank you

Maybe if you described your problem here, someone could help you.

I am waiting for cca 2 weeks

I got an answer the same day as my original post, so it took 5 days but I think it was extraordinary long time.

The problem was related of extroot configuration and diagnosed with the provided logs and proposed a solution for the problem. Very happy about the support.