Support contacts after electric shock


#1

Hi,
I got a nasty electric shock from my omnia this evening with a big spark inside and the breaker cutting my power.
Is there any support mail adresse I could contact? I don’t wanne plug that one in again.


#2

Hello,
Of course there is. It is already mention here: https://www.turris.cz/en/support-community

Back to yours question: tech.support(at)turris(dot)cz


#3

In router Omnia is not any high high voltage! Faulty power supply? Check power supply !

The second option is to short circuit to the low voltage - disconnect and check visually (Electrolytic Capacitor power supply too).


#4

Yeah I don’t understand it either but that’s how it is looking now.
It seems to have shorted between my laptop und the router.


#5

Thanks. Will write them an email


#6

For me it looks obscure how this is even possible? it looks like someone took a cable, put one end to the 220V power socket and touched the router with the other end. I have no better ideas.


closed #7