Omnia (2022) TurrisOS unreliable connection for update and ping over ssh

Software SW help
1

Hello Turris community,

I am trying now for a while to get my new Turris working properly but unfortunately I fail already horribly at the very basics.
I plugged the Turris’ WAN-Port into my home-routers LAN-Port (which is working fine, doing happily its job as a DHCP assigning IP-adresses etc - and with connectivity of ports checked by pinging google).

After finishing to set up everything with reForis I did the connection-test, which succeeds (for IPv4 gateway, connectivity, DNS &DNSSec - not for IPv6), and after that for obvious reasons I wanted to do an update - which fails with the message:

updater execution failed:
runtime: [string \"requests\"]:432: [string \"utils\"]:441: Getting URI (https://repo.turris.cz/hbs/omnia/lists/pkglists/3g.lua) failed: Failed to connect to repo.turris.cz port 443 after 130766 ms: Operation timed out"

Now, as I have heard that Turris servers are busy these days, I connected over ssh root@turris and ping google.cz - with the interesting answer that around 8-10 packages go through, another 30 don’t and so on.

When connecting myself (meaning my notebook) on one of the LAN-ports of the Turris I can surf joifully the internet or send for example this post, but pinging still shows the same behavior.

So some evil spirit or something seems to inhabit my new device and I am wondering if someone had this kind of a thing happening already and maybe a good suggestion on what to do.

Thanks and have a great day,

Michael

2

(Important OS version / branch info missing)

Depending on version / branch of your OS it sometimes happens :wink: Usually waiting some time and trying again solve this problem…

Problem could be caused by busy update server(s) - or, in another cases (mainly in HBK, HBL and HBD branches) some missing dependency…

3

Try to use mtr package and check your connectivity. It sounds most likely that is an internet issue.
So your ISP is bad.

4

@jada4p:
Thank you. OS Version and branch are:
[Powered by LuCI branch (git-22.288.45155-afd0012)](https://github.com/openwrt/luci) / TurrisOS 6.0.1 060aa0021f688d455767b553cfe95e29b6559b7a r16691+128-060aa0021f
Do we know more about which missing dependecy?

@AreyouLoco:
Thanks as well. Well it seems that I have a loss rate from 72% from the ISP - but how can this be, because as I wrote I connected on the same port of my home-router where now the Omnia is hanging with my notebook, and I have 0% losses?

5

Simply it can change in time. You could be lucky with ISP router and unlucky in time with Omnia.
What is your Internet type? What kind of link do you have?

6

Somehow after repeating the updates and everything multiple times some packages went through and miraculously everything works now.

Thank you :slight_smile:

7

I wouldn’t mark that as solution yet and simply ask your ISP whats going on there :slight_smile:

8

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