What is going on with customer service? Software on my router has problems since before FEBRUARY. I have submitted THREE requests for help and only had one response which said effectively ‘we are very busy’. How long am I expected to wait for a response>???
From:
Sent: Monday, 15 April 2019 8:54 PM
To: ‘info@turris.cz’
Subject: No response after three months and three requests for assistance on support address; Can’t upload diagnostics file – #3765
I have tried a number of times to get help since January. No response except ‘we are very busy’.
I’ve tried five times to upload a diagnostics file – errors every time.
Can’t even upload an image of the error message!
So, I’m opening another request, because all my previous ones have been ignored!
Diagnostics file attached.
From: Turris Info [mailto:info@turris.cz]
Sent: Monday, 11 February 2019 11:07 PM
To:
Subject: Re: RE: Can’t open LAN, WAN or Guest Menu in foris 99.1 [#003794]
Hello,
We’re dealing with a high volume of tickets and trying to solve them one by one. You will speed up solving your issue when you would include diagnostics as you have asked from them two times.
Have tried five times to upload diagnostics file. ERROR message every time !