If it wasn’t true I wouldn’t tell it and sometimes it necessary to send you email, because you will need some logs from diagnostics and also it was (and maybe still is) better to contact you via email. It was (we’re talking in present time, right?) and is very hard to get reply from you here on forum and If I remember correctly you said here maybe month or two ago that it’s is prefered to contact you by email.
And from my experience it was really better to contact you via email. (It was faster, etc)
About motivation… I can understand, but…
I was hoping if somebody from your team will see my respond he will tell you. OK… Tomorrow I will get up and will say in my work : “Guys listen… why we’re not responding on forum? Let’s change it!”
(little bit naive, but it could work) or he could reply to some posts here (it didn’t take so much time)
Since update it can be late, but things are improving by time. Let’s see how things goes.
(Maybe they started responding when they see that they receive so many emails since update )…
I’m trying to help as I can, but you know some official reply from you won’t bother anyone here and it will be really appreciated and I even think that many users will appreciate that and see your effort.
I’m really surprised that you responded, anyway thanks for it.